Customer support

For immediate help call our store:                                             

Have a question about a promo code, payment method, product, or something else? Give us a call at our Santa Cruz, California store at 831-335-5633 during business hours: 9:30am-6pm (Pacific Time) Monday-Saturday, and 11am-6pm on Sunday. Please leave us a message if necessary and we will return your call as soon as possible.

 

You can also fill out the email form to send a message, question, or feedback 24/7.

We respond to email requests within one business day.

 

Ordering Online Is Safe & Easy!

When you order products from us online, all credit card and address information is encrypted and transmitted via a Secure Socket Layer (SSL). This information is safe and secure using our system. It is through Authorize.net. You can also use PayPal.

 

You will see your total bill as you develop your order - your order will not be final until you submit it.

 

Here are the steps:

  1. Browse our catalog of products.
  2. Put selected quantities of products in the shopping cart.
  3. When you are ready, click the "Checkout" button on the Shopping Cart page.
  4. Supply payment and shipping information when prompted to complete your order.

 

Here are the benefits of ordering online:

  • Order online anytime, 24 hours a day.
  • Online orders paid with a credit card usually go out within 1 business day if all items are in stock.
  • Orders paid by mailing in a Postal money-order or cashier's check usually go out within 1 business day of us receiving the payment.
  • Orders paid by mailing in a check ship when your check clears, usually about a week after we receive it.
  • Orders $75 or more with US Continental addresses are shipped FREE. Under $75, standard shipping is $7.00.
  • International shipping is USPS Priority Mail and begins at $34.65 and depends on size and weight.

 

Thanks for shopping with Vitamin Express!

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